1. Who we are
Digitav Ltd trading as Metisseo is the controller responsible for personal data described in this notice. Digitav Ltd is registered in England and Wales under company number 07752721. Questions about this notice can be sent to info@metisseo.co.uk.
2. Information we collect
We may collect contact and company details, account information, messages, billing and subscription records, service activity, technical logs, cookie preferences and information supplied through the CRM or customer-support process. Payment card details are handled by the relevant payment provider rather than stored in this marketing website.
3. How we use information
We use information to respond to enquiries, create and administer company accounts, provide and secure the CRM service, process subscriptions, support users, deliver requested communications, prevent misuse, maintain records and improve the service.
4. Lawful bases
Depending on the activity, processing may be necessary for a contract, compliance with a legal obligation, Metisseo’s legitimate interests in operating and securing the service, or consent for optional analytics and marketing.
5. Sharing and processors
Information may be shared with hosting, infrastructure, email, payment, analytics, professional-advice and support providers where required to operate the service. We do not sell personal data. Information may also be disclosed where required by law.
6. CRM customer data
A company using Metisseo is normally responsible for deciding what customer and employee data it enters into its workspace. Metisseo processes that information to provide, maintain, secure and support the service, subject to the applicable agreement.
7. Retention
Information is kept only for as long as required for the relevant service, account, support, security, legal or accounting purpose. Retention periods can vary by record type and legal requirement.
8. Cookies and analytics
Essential cookies may be used for security, sessions and saved preferences. Optional analytics should load only after the visitor has provided consent through the website controls.
9. Your rights
UK data protection law may give you rights to access, correct, erase, restrict or object to processing, and to receive certain data in a portable format. You may withdraw consent where processing relies on consent. Contact info@metisseo.co.uk to make a request. You may also complain to the Information Commissioner’s Office.
10. Security and changes
Metisseo uses reasonable technical and organisational measures intended to protect information. No internet service can guarantee absolute security. This notice may be updated as the service, providers or legal requirements change.